27 Jan 2026, 2:00 pm - 3:00 pm
2026 will be a defining year for regulated firms as expectations around conduct, culture, and Consumer Duty continue to intensify. The focus has shifted decisively from policies and principles to lived behaviours, judgement, and the outcomes customers actually experience. Firms are increasingly expected to evidence how culture supports good decision-making and delivers fair value and positive customer outcomes in practice.
In this FREE 60-minute webinar we guided senior leaders, SMFs holders, HR, and compliance professionals focus on the conduct and culture risks most relevant to where the FCA is sharpening its supervisory focus and the cultural weaknesses that are driving challenge, intervention, and remediation.
Key discussion themes included:
- The conduct and culture risks most likely to undermine Consumer Duty outcomes in 2026
- What “good” looks like when evidencing culture, accountability, and customer outcomes
- Moving beyond values statements to measurable, testable Consumer Duty culture insight
- Practical actions leaders can take to strengthen challenge, psychological safety, and fair-outcomes decision-making
Speakers
Michael joined our team following 16 years at the FCA, most recently as a Technical Specialist in Consumer Investments supervision. He has an in-depth understanding of the regulatory frameworks governing advised and non-advised pension/investment sales, product governance, complaints and redress.
