23 Mar 2026, 2:00 pm - 3:00 pm
The FCA is moving beyond policies and training logs. It is placing greater emphasis on firms' ability to demonstrate, with credible evidence, that culture shapes decision-making, particularly when commercial pressure is at its highest.
Drawing on insights from a recent webinar poll of more than 700 senior financial services leaders, Elephants Don't Forget and Ocorian will host a discussion exploring what these expectations mean in practice.
In this webinar, Mark Spiers (Managing Partner) and Michael Lawrence (Consulting Lead) will examine how firms can evidence a culture in a way that stands up to FCA scrutiny.
The webinar will unpack the following:
- How to define "good outcomes" in operational terms.
- Where culture fractures when margins tighten.
- What outcomes evidence regulators actually expect.
- How accountability, incentives, and psychological safety shape behaviour.
